Solutions
Start with the FAQ Agent for customer and employee questions, or commission an agent for a process that is specific to your organisation. Every agent follows your rules, your terminology and your escalation paths.
01The FAQ Agent, intelligent customer assistance
Most support volume is the same handful of questions asked in different words. The FAQ Agent takes that volume off the queue, answers from your own approved content, and hands over the moment a question needs judgement.
Answer or hand over
A question arrives in chat, email or the help centre
Confident answer
Resolved in the channel, in your own wording, from content your team approved.
Below your threshold
Routed to the right queue with the full thread and the reason it was escalated.
Real-time responses
The FAQ Agent answers customer and employee questions instantly, drawing on your own documentation, policies and product information rather than on generic knowledge.
Smart escalation
When a question falls outside what it can answer with confidence, the FAQ Agent passes it to a person rather than guessing.
Continuous learning
Resolved conversations and reviewed corrections feed back into the agent, so coverage widens as your documentation and products change.
02Custom AI agents for your business
Each of these is a starting point rather than a fixed product. The scope, the rules and the point of handover are configured against how your organisation already runs the process.
Front line resolution
Handles inbound customer requests across your support channels, from first contact through to resolution. It reads the account context, answers within your policy, takes the action the customer asked for and updates the ticket. Anything that needs judgement is escalated to a person with the history attached.
Structured output from unstructured input
Turns documents, forms, spreadsheets and system exports into clean, structured records. It extracts the fields you care about, validates them against your rules and writes the result into the system that owns the data. Anything that fails validation is flagged for review rather than quietly written through.
Shared inbox, under control
Works a shared mailbox the way a well-briefed colleague would. It reads incoming mail, classifies it, drafts a reply in your tone and either sends within the limits you set or holds the draft for approval. Threads that belong to another team are routed on with a short summary.
Most organisations have at least one process that no off-the-shelf tool fits, usually because it crosses systems that were never meant to talk to each other. Those are the ones worth bringing to the demo call.
Describe your workflow03Getting started
Agents are introduced in stages, with your team reviewing the output before anything runs unsupervised.
Something high in volume, low in judgement and already governed by written rules.
What the agent may read, what it may do on its own and when it must ask a person.
The agent works live while your team reviews its output, until the rules are proven.
Extend the same agent to neighbouring work, or commission the next one.
The demo is not a slide deck. Bring a real process and we will show you how the agent would run it, where it would stop and ask, and what your team would see.